top of page

SHIPPING POLICY

DELIVERY

All SKELF deliveries are kerbside only. Please ensure you have assistance available upon delivery.

  • Mainland UK: Standard delivery within 10-14 working days.

  • UK Islands, Northern Ireland & Channel Islands: Please contact us for a delivery quote.

  • Express/Same-Day/Next-Day Delivery: Please contact us for a delivery quote.

  • For overseas purchases: Please contact us for a delivery quote.

 

RETURNS

Return Shipping Costs: Due to the nature of these goods, unless they are faulty, we are unable to offer a refund or exchange.

 

DELIVERY PROCESS

Once your order is received, we will prepare your panels for courier pickup and notify you via email when your order is dispatched. Most UK mainland customers should receive their orders within the selected timeframe. We will promptly notify you of any major delays.

​

DELIVERY ESTIMATES

All delivery dates are estimates and not guaranteed. We are not liable for any direct or indirect loss or damage resulting from delivery outside these estimated timescales.

​

KERBSIDE DELIVERY

Please ensure assistance is available at the delivery address for large orders. Inform us of any access issues at the time of order.

​

DELIVERY TIMES

Panel deliveries are made weekdays between 8 am and 5 pm. A signature is required upon delivery.

​

TRANSIT DAMAGE

Inspect your panels upon arrival. If there is visible damage, refuse delivery, and we will resend the order. Note any damage on the delivery note and take photographs at the time of delivery.

​

FAILED DELIVERIES

If no one is available to sign for the delivery, our carrier will attempt redelivery. Alternatively, you may need to collect your order from the carrier's depot or incur redelivery charges. While you may authorize the carrier to leave the delivery with a neighbour or in a specified location, SKELF is not responsible for any transit damage, loss, or theft if you choose not to sign for your delivery.

​

DELIVERY AREA

While we aim to deliver throughout the UK, we reserve the right to refuse orders if our carrier cannot access your location or if our estimated shipping cost exceeds the delivery charge included in your order.

​

DELIVERY TIMEFRAME

Please allow up to 28 days from order receipt and payment clearance for delivery.

​

SAMPLES

Samples are shipped via Royal Mail and UPS standard postal service.

​

SKELF is a Trading name of SCENEGINEERING Limited

74 Hydepark Street,

Glasgow G3 8BW,

Scotland, UK

bottom of page