RETURNS POLICY

We hope you will be pleased with your purchase however it should always be remembered that timber is a natural product and as such each piece is unique. Where we use generic images on the website, these are only indicative of the item you will receive. There will be some variation in the size and colour of the timber you receive.

 

Timber is also susceptible to movement and weathering as it seasons. It is not uncommon for small splits (called ‘shakes’) to occur in timber when it dries, and for warping when timber is allowed to dry too quickly. All of this is natural and should not be considered a fault.

 

SKELF products are custom made and therefore due to the nature of these goods, unless they are faulty, we are unable to offer a refund or exchange.

 

DAMAGED & FAULTY GOODS

Report any damage within 24 hours of delivery. Send images of the damage to enquiries@skelf.scot including a copy of your invoice and receipt.

 

REFUNDS

Refunds will be processed within 14 working days and all payments will be credited against the original card holder’s payment details.

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Our Refund, Returns & Complaints Policy does not affect, and is in addition to, your statutory rights.

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SKELF is a Trading name of SCENEGINEERING Limited

74 Hydepark Street,

Glasgow G3 8BW,

Scotland, UK